IT Process Facilitator

Air Products and Chemicals, Inc.
7201 Hamilton Blvd.
Allentown, PA 18195
(610) 481-8254

Principal Position Accountabilities:

• Develop & deploy Facilitation Models and Processes that break down complex information/Outcomes into logical formats for Group collaboration and decision-making.

• Influence, develop, and execute approaches and techniques to deploy and utilize Processes/Tools to facilitate Global IT Key Processes, sharing of Best Practices and Lessons Learned within IT, KM, and all stakeholders.

• Utilize, enhance, and share best practice tools providing a venue for Groups to share information, follow-through on Actions/Accountabilities, and drive IT Key Processes and Company Initiatives.

• Improve Global work processes that will be deployed within Global IT and other areas of the Company.

• Nurture strategic, global Communities of Practice by engaging employees and groups, providing business process and tool facilitation expertise, which supports the Air Products' strategy for creating new customer value by increasing our KM capabilities.

• New additional role (March 06), serve as Enterprise Lessons Learned Global Process Owner, responsible for developing the virtual and meeting facilitation processes to capture learnings; leading the Lessons Learned Community of Interest group; and creating/publishing via our Lessons Learned APOnline Share and Website.

As the IT Process Facilitator, Lynne continues to play a uniquely valuable role that enables diverse teams to produce results more quickly because of her deep understanding of the dynamics of meeting processes. Lynne is broadly acknowledged as the meeting process and facilitation expert within Air Products. She not only supplies this service to many teams within IT and other areas of the company, but she also shares and leverages her knowledge by teaching, documenting, and publishing.

Lynne’s passion for understanding people and how they interact allows her to quickly engender trust and establish a common basis for understanding. She utilizes these talents and skills to create highly effective and efficient physical and virtual meeting environments.

Highlights that outline some of her demonstrated key strengths:

• Ability to engage people from diverse backgrounds, cultures, and levels in a trusting environment that enable them to perform complex tasks more effectively and efficiently
• Developing and improving learning and collaboration processes
• Giving and receiving constructive feedback
• Development of repeatable Air Products Lessons Learned process
• Developed, continuously refined, and facilitated the widely acclaimed SAP Release 1 Lessons Learned process
• (Since 2000) Manages and continuously improves the Outcomes, Agenda, Tools, and Facilitation of the Global IT Quarterly Directors’ face-to-face and 3-way Video Conferences with Singapore, UK, and US.
• Key author and content expert for a website containing the best practices for successfully operating virtual meetings. This website is widely accepted as the authoritative source for information on performing virtual meetings.
• Co-developed the AP Online share structure that will be deployed as the AP standard for meeting collaboration.
• Serves on the leadership team for the “unofficial” but thriving employee network “SNAP” (Spiritual Network @Air Products). SNAP has no religious affiliation and has two primary goals:
o Assist and support the discovery of truth, within each person, thereby enabling them to live more authentically
o Creating a working environment that not only accepts, but supports and celebrates each person’s expression of their authentic self.

Current excitement:

• On the team that developed the Learning Map (visual metaphor) for “Running IT Like a Business” to assist the Global IT organization in understanding what this shift in thinking means to them and how we need to change as an organization to be successful. Currently one of the Facilitators rolling this out to Global IT – very cool stuff!
• Asked to take on an additional role of becoming the Global Process Owner for Lessons Learned. Currently re-defining our Lessons Learned processes and what has grown into two websites of complex and “too much information” into a simpler, easier to understand and utilize process. This involves revising, archiving, and consolidating into 1 website, utilizing my own lessons learned to improve my own work and the work of others ... fun but challenging and a lot of time drain since I am also the web author.
• Learning, developing, and teaching best practice use of APOnline Share – great way to maintain and share information/documents, as well as an improved Meeting Workspace for all – across the globe. Love the ability to help make meeting process flow, as well as defining a more Global, standardized approach overall.